FAQ

FAQ

Got a Question?

Here we answer the most common questions asked by patients. We’re confident these FAQs will quickly give you the information you’re after.

You can also send us a query via the feedback form on our contact page.

Frequently Asked Questions

Fees and Payments

Why do you charge for appointments when other GP clinics don’t?

As a private billing practice, there’s a lot that separates us from other clinics, including our breadth of experience and dedication to exceptional healthcare.

Where some GPs have you in and out in minutes, we don’t rush. We’ll spend whatever time is necessary to best address your medical needs.

Don’t be surprised your GP asks if there’s anything else they can help you with at the end of your appointment.

After your first experience with us, we’re confident you’ll never return to ‘fast medicine’.

What are your fees?

Following most appointments, the out-of-pocket fee* for Medicare cardholders is:

  • Daylight Hours: Monday – Friday (8.30 am – 5.30 pm) $74.00 out-of-pocket.
  • Afterhours: Monday – Friday (after 5.30 pm) and all day Saturday $91.00 out-of-pocket.

The rates are the same for long appointments (30 minutes) and standard appointments (15 minutes). This encourages patients with a few health issues or those requiring more complex care to book adequate time with their GP.

For a full list of fees, including for pregnancy consultations and appointments with our practice nurse, please take a look at the ‘Fees and Payment’ section on our Appointments page.

* The ‘out-of-pocket fee’ is the final cost to you after deducting your Medicare rebate.

How much does an appointment cost if I don’t have a Medicare card?

The cost depends on many factors, including the reason for your appointment, how long you spend with your GP and whether you have insurance.

Please speak with our friendly reception team or visit the appointments page for more information.

Do I need to submit a credit card to secure an appointment?

We only ask that telehealth patients provide a credit card to secure an appointment.

Card details are securely managed through HotDoc, Australia’s largest and most trusted medical booking platform, with 8 million active patients.

Payment will only be processed after your appointment, and we won’t know, keep, or store your credit card details.

How it Works

  • When you make an appointment, you’ll be prompted to enter your credit card details into HotDoc to secure your booking.
  • You have 90 minutes to do so before your appointment is cancelled and offered to another patient.
  • Your credit card will automatically be charged the appointment fee once your appointment has finished.
  • We’ll then submit your Medicare rebate online. Medicare will refund to your nominated bank account.

Can I pay with cash or direct debit/bank transfer?

No. We don’t accept cash or direct debit/bank transfers.

However, we accept all major credit and debit cards. Surcharges apply.

How much does it cost to see 4Cyte Pathology?

If you have a Medicare card, the costs of most pathology tests are covered. You may be charged for other services such as ECGs and certain specialised tests.

Doctors

Who’s the best GP at Doctors of South Melbourne?

It depends on who you ask! We continuously receive glowing patient feedback for every GP at our clinic.

Each doctor is a specialist GP who goes the extra mile for their patients. They’re highly knowledgeable healthcare professionals with years of general practice experience.

What’s more, all GPs have extra training and special interests in fields valued by the community. For example, Dr Tasha Patel has a particular interest in hormone replacement therapy for gender affirmation, while Dr Jeanne North’s experience in skin checks and care and minor surgical procedures is highly sought after.

Are all GPs trained in Australia?

Yes, you can rest assured that any doctor you visit at the clinic has trained or worked in Australian hospitals. Additionally, all GPs stay up-to-date with advancements in medical science.

They also participate in the RACGP’s Quality Improvement and Continuing Professional Development Program. The program helps GPs maintain their skill sets to provide you with the best possible care.

What are my options if I can’t see my usual GP at my preferred time?

If you can’t wait until your usual doctor’s next available appointment, another GP will take care of you.

All doctors take extensive notes during each appointment which, along with any tests results, are accessible by the GP team. Being the case, occasionally seeing a different doctor won’t affect your continuity of care.

If you wish, we can let your usual GP know that you visited.

Scripts, Test Results, Referrals & Medical Records

Can I get a repeat prescription without needing an appointment?

This depends on several factors, including what the prescription is for and when you last saw your GP.

Please speak with our reception team to request a repeat prescription and they’ll pass your request on to your doctor. They’ll also let you know approximately when your GP will respond (most doctors are full with back-to-back appointments).

Your GP will spend time reviewing your medical records and history. If all is OK for a repeat script, they’ll ask our admin team to generate the documentation.

There’s a $27 charge for this service.

Can I get my test results without making an appointment?

If your test results are normal and there’s no follow-up required, you typically don’t need to come back for an appointment. Your GP may send you an SMS telling you all is OK.

If you’re having tests to investigate a symptom or problem, you’ll often need another appointment to discuss the results. Even if the results are normal, your GP may need to assess if further examination or investigations are required.

If a test indicates abnormal results, your GP may want to discuss them during an appointment. This will ensure a consistently high level of care is maintained.

Have a look at our test results fact sheet for more info.

Can I get a referral to a specialist without making an appointment?

As with repeat prescriptions, getting a referral depends on certain factors. These include what the referral is for and whether you’ve recently seen your GP about your medical concerns.

To request a specialist referral, please speak with our reception team. They’ll then pass your request and let you know when your GP will respond.

If your GP is happy to provide you with a referral, you’ll be charged $27 to generate the documentation.

What about a referral for radiology or pathology?

No, generally not. Your GP needs to assess your medical concerns to decide on the best course of healthcare. This assessment includes whether you need imaging or pathology tests for a better diagnosis.

Can you give me referrals, test results, or prescriptions for my partner or children?

Due to rules governing confidentiality, we can’t give you referrals, test results, or prescriptions for your partner.

If your child is under 18 years old, we may be able to give you their referrals, results, or scripts. Medicare rules state that your child needs to be present at consultations regarding their medical needs.

How do I get my medical records sent from my previous GP clinic?

We can request your medical records be sent to us from your previous clinic. Simply complete the Request for Medical History Transfer form online, and we’ll submit it for you.

Please be aware that your previous clinic may charge a fee for this service.

What about getting my medical records sent to another GP clinic?

We’ll happily send your medical records to your new clinic if required. All we need is a direct request from the clinic. Fees may apply.

Contacting the Clinic

Why can’t I call my GP to speak with them?

We rely on the structure of daily pre-booked appointments to efficiently treat as many patients as possible. Having people call throughout the day to speak with their GP would limit the number of patients who can benefit from our care.

If you have a question or need to chat with your GP, we offer telehealth appointments. A telehealth appointment can be booked online or by calling us on 8579 6838.

Why can’t I email the clinic?

Email isn’t a secure mode of communication. For this reason, medical regulatory bodies strongly discourage the use of email by healthcare providers.

We won’t risk your private medical information falling into the hands of cyber criminals.

How can I provide feedback about my experience with your clinic?

You can provide feedback by calling us on 8579 6838.

We welcome any and all comments about the clinic, including suggestions and complaints.

Appointments

How do I know if I need a 30-minute appointment or a 15-minute appointment?

30-minute appointments are ideal if you have multiple health issues or require more involved care. These include mental health discussions, annual check-ups and cervical screening tests.

15-minute appointments are best for treating more straightforward medical needs. Examples include repeat prescriptions, coughs and colds, and standard immunisations.

If you’re a new patient, we ask that you start with a 30-minute appointment. Doing so allows your GP to talk through your medical history and background. Your out-of-pocket cost will be the same as for a 15-minute appointment.

Visit the appointments page for more info.

Do you offer telehealth appointments?

Yes, we offer appointments over the phone and video. You can book online or call us on 8579 6838.

Telehealth consults work similarly to in-person consults – except you don’t have to come to the clinic.

All telehealth appointments begin over the phone. If you don’t immediately pick up, your GP will leave a message to call the clinic back. You’ll need to return their call within five (5) minutes or reschedule for another time.

You and your GP can easily covert to video during the appointment if needed. To do this, your GP will send you an SMS containing a link to access a secure platform called Health Direct Video Call – all you need is a charged mobile phone and an internet connection.

We can email prescriptions and pathology forms to you or fax them to your local pharmacy or pathology collector.

You can pay by credit card over the phone following your appointment. The out of pocket costs are the same as with in-person appointments.

The five essentials for a smooth telehealth consult:

  1. Make sure you’ve charged your phone and have ample data.
  2. Head inside and sit alone in a quiet room (if possible).
  3. Have any documents on-hand to which you want to refer.
  4. Please be patient if your GP doesn’t call you bang-on your preferred appointment time.
  5. Relax and enjoy receiving first-class medical advice in the comfort of home.

Please note: We ask telehealth patients to submit a credit card to secure their appointment. Your credit card will only be charged once your appointment has finished. Please take a look at the ‘Fees and Payment’ section on our Appointments page.

Is it OK to bring along family or friends to my appointment?

You’re welcome to bring a support person with you.

We want you to feel as safe and comfortable as possible when receiving care. Some people choose to be accompanied by a friend or family member.

We’ll happily welcome anybody who can assist you in getting the most out of your appointment.

 

Why do I sometimes have to wait to see my GP?

We appreciate that nobody likes waiting past their scheduled appointment time. Rest assured, the GPs at our clinic do everything possible to see you on time. However, the unpredictable nature of medicine means they occasionally run behind.

Patients often book a 15-minute appointment without realising their GP needs half an hour to treat their medical concerns adequately. Naturally, we afford this same courtesy to all patients.

If we anticipate a delay, one of our staff will try to contact you before your appointment time. This way, you’re given the option to come in a bit later.

Do the GPs accept walk-in appointments?

No, they don’t. As we’re an appointment-based clinic, we encourage you to book online or give us a call on 8579 6838.

Can your practice nurse accept walk-ins?

No, you need to book in advance with our practice nurses as they need to prepare for your appointment carefully. This involves everything from checking immunisation histories to gathering health assessment details and wound care materials.

Can I see a GP after hours?

The clinic is open after hours during the week. You can book to see a GP until 8.00 pm Monday through Thursday. We’re also open all day Saturday.

Outside of clinic opening hours, please contact the National Home Doctor Service on 13 74 25 for home visits.

CALL 000 IMMEDIATELY FOR ALL MEDICAL EMERGENCIES.

How do I cancel an appointment?

You can cancel an appointment by contacting us at least two hours before your appointment time. If you’ve booked online, simply reply to the appointment confirmation text message you received upon booking.

By cancelling with two hours’ notice, we can offer your appointment to another patient.

If you cancel with less than two hours notice or don’t show up at all, you may be charged a no-show fee. This fee is equal to the full cost of the booked appointment (no Medicare rebates).

We may also ask you to pay a booking fee to secure a future appointment. This fee is equal to the out-of-pocket costs for the particular appointment time. This fee is non-refundable and non-transferable.

Accessibility

Are all areas of the clinic accessible to people with disabilities?

Yes, everyone who visits can easily access all areas. This includes people using wheelchairs and mobility aids.

We proudly comply with important Disability Discrimination Act requirements by providing:

  • wheelchair-accessible toilets
  • disables bathroom aids and rails
  • a wheelchair-accessible lift
  • extra wide doorways throughout
  • tactile indicators near stairs

How is the clinic catering to people with autism or sensory challenges?

We designed the clinic to be a peaceful and soothing place. However, we understand that the range of sensory sensitivities in the community is broad and complex.

For this reason, if you call ahead of your appointment, we’ll gladly prepare for your visit. This might include turning off music, dimming the lights, and adjusting the air conditioning.

Please speak with your GP or our friendly receptionists if you have any other special needs.

Services

Do you offer more medical services than just those on this website?

Yes, we provide our patients with a complete range of primary healthcare and advice. The services outlined on our website are the most common enjoyed by our patients and the broader community.

What immunisations do you offer?

The clinic provides all of the standard immunisations available in Australia. We follow the National Immunisation Program Schedule to ensure you get the right immunisations for each stage of your life.

We stock a wide variety of private immunisations common for travel and children. These include influenza, hepatitis A and B, whooping cough, and measles, to name just a few. If you need a specific vaccine that we don’t have at the clinic (e.g., a rabies vaccine for overseas travel), we can place a special order for you.

We’re also an accredited yellow fever vaccination centre.

Can I get a flu shot at the clinic?

Yes, you can. We publish flu vaccine availability on our website around late April each year when we receive vaccine stock from the Department of Health.

The flu shot is free for the following people, for whom we only charge $15 for our practice nurse to administer the vaccine:

  • Anyone aged six months to younger than five years.
  • Anyone aged 65 years and older.
  • Pregnant women.
  • Aboriginal and Torres Strait Islanders aged six months and older.
  • Anyone aged six months and older with medical conditions that increase the risk of influenza disease complications (e.g. lung disease, heart disease, diabetes, immunosuppression, kidney disease, and pregnancy).

We charge all other patients $30, which includes the vaccine and nurse costs.

Can you tell me what immunisations I need to travel overseas?

Your required travel vaccines depend on many factors. These include when and where you’re travelling, your immunisation history and any underlying health conditions.

To get the right immunisations for international travel, please make an appointment with your GP.

How do I get a mental health care plan?

Mental health care plans are available to patients who’ve had a mental health condition diagnosed by a doctor.

Among the many features of the plan, you can get Medicare-subsidised appointments with certain mental health practitioners, such as psychologists. This can be up to ten individual sessions and ten group sessions per year.

To get a mental health care plan, you’ll need to be assessed by a GP who’ll decide whether you’d benefit from such a plan.

If the mental health care plan is for your child, you must bring them along to the appointment. Medicare rules state that the patient’s parent or legal guardian must be present.

Do you offer shared care arrangements for pregnancy care?

Yes, most GPs are qualified to provide shared care arrangements to women with low-risk pregnancies. This service is extremely popular with our patients.

Fees and Payments

Why do you charge for appointments when other GP clinics don’t?

As a ‘private billing’ practice, there’s a lot that separates us from other clinics, including our breadth of experience and dedication to exceptional healthcare.

Where some GPs have you in and out in minutes, we don’t rush. We’ll spend whatever time is necessary to best address your medical needs.

Don’t be surprised your GP asks if there’s anything else they can help you with at the end of your appointment.

After your first experience with us, we’re confident you’ll never return to ‘fast medicine’.

What are your fees?

Following most appointments, the out-of-pocket fee* for Medicare cardholders is:

Daylight Hours

$74.00 out-of-pocket: Monday – Friday (8.30 am – 5.30 pm).

Afterhours

$91.00 out-of-pocket: Monday – Friday (after 5.30 pm) and all day Saturday.

__________

The rates are the same for long appointments (30 minutes) and standard appointments (15 minutes). This encourages patients with a few health issues or those requiring more complex care to book adequate time with their GP.

For a full list of fees, including for pregnancy consultations and appointments with our practice nurse, please take a look at the ‘Fees and Payment’ section on our Appointments page.

* The ‘out-of-pocket fee’ is the final cost to you after deducting your Medicare rebate.

How much does an appointment cost if I don’t have a Medicare card?

The cost depends on many factors, including the reason for your appointment, how long you spend with your GP and whether you have insurance.

Please speak with our friendly reception team or visit the appointments page for more information.

Do I need to submit a credit card to secure an appointment?

We only ask that telehealth patients provide a credit card to secure an appointment.

Card details are securely managed through HotDoc, Australia’s largest and most trusted medical booking platform, with 8 million active patients.

Payment will only be processed after your appointment, and we won’t know, keep, or store your credit card details.

How it Works

  • When you make an appointment, you’ll be prompted to enter your credit card details into HotDoc to secure your booking.
  • You have 90 minutes to do so before your appointment is cancelled and offered to another patient.
  • Your credit card will automatically be charged the appointment fee once your appointment has finished.
  • We’ll then submit your Medicare rebate online. Medicare will refund to your nominated bank account.

Can I pay with cash or direct debit/bank transfer?

No. We don’t accept cash or direct debit/bank transfers.

However, we accept all major credit and debit cards. Surcharges apply.

How much does it cost to see 4Cyte Pathology?

If you have a Medicare card, the costs of most pathology tests are covered. You may be charged for other services such as ECGs and certain specialised tests.

Doctors

Who’s the best GP at Doctors of South Melbourne?

It depends on who you ask! We continuously receive glowing patient feedback for every GP at our clinic.

Each doctor is a specialist GP who goes the extra mile for their patients. They’re highly knowledgeable healthcare professionals with years of general practice experience.

What’s more, all GPs have extra training and special interests in fields valued by the community. For example, Dr Tasha Patel has a particular interest in hormone replacement therapy for gender affirmation, while Dr Jeanne North’s experience in skin checks and care and minor surgical procedures is highly sought after.

Are all GPs trained in Australia?

Yes, you can rest assured that any doctor you visit at the clinic has trained or worked in Australian hospitals. Additionally, all GPs stay up-to-date with advancements in medical science.

They also participate in the RACGP’s Quality Improvement and Continuing Professional Development Program. The program helps GPs maintain their skill sets to provide you with the best possible care.

What are my options if I can’t see my usual GP at my preferred time?

If you can’t wait until your usual doctor’s next available appointment, another GP will take care of you.

All doctors take extensive notes during each appointment which, along with any tests results, are accessible by the GP team. Being the case, occasionally seeing a different doctor won’t affect your continuity of care.

If you wish, we can let your usual GP know that you visited.

Appointments

How do I know if I need a 30-minute appointment or a 15-minute appointment?

30-minute appointments are ideal if you have multiple health issues or require more involved care. These include mental health discussions, annual check-ups and cervical screening tests.

15-minute appointments are best for treating more straightforward medical needs. Examples include repeat prescriptions, coughs and colds, and standard immunisations.

If you’re a new patient, we ask that you start with a 30-minute appointment. Doing so allows your GP to talk through your medical history and background. Your out-of-pocket cost will be the same as for a 15-minute appointment.

Visit the appointments page for more info.

Do you offer telehealth appointments?

Yes, we offer appointments over the phone and video. You can book online or call us on 8579 6838.

Telehealth consults work similarly to in-person consults – except you don’t have to come to the clinic.

All telehealth appointments begin over the phone. If you don’t immediately pick up, your GP will leave a message to call the clinic back. You’ll need to return their call within five (5) minutes or reschedule for another time.

You and your GP can easily covert to video during the appointment if needed. To do this, your GP will send you an SMS containing a link to access a secure platform called Health Direct Video Call – all you need is a charged mobile phone and an internet connection.

We can email prescriptions and pathology forms to you or fax them to your local pharmacy or pathology collector.

You can pay by credit card over the phone following your appointment. The out of pocket costs are the same as with in-person appointments.

The five essentials for a smooth telehealth consult:

  1. Make sure you’ve charged your phone and have ample data.
  2. Head inside and sit alone in a quiet room (if possible).
  3. Have any documents on-hand to which you want to refer.
  4. Please be patient if your GP doesn’t call you bang-on your preferred appointment time.
  5. Relax and enjoy receiving first-class medical advice in the comfort of home.

Please note: We ask telehealth patients to submit a credit card to secure their appointment. Your credit card will only be charged once your appointment has finished. Please take a look at the ‘Fees and Payment’ section on our Appointments page.

Is it OK to bring along family or friends to my appointment?

We ask that you only bring along people who are absolutely necessary. The fewer distractions in your appointment, the better the standard of care we can provide. Doing so also helps your GP run on time – allowing you to get on your way quicker.

In saying this, we understand the challenges faced by many who care for children, the elderly or others who need support. We’ll happily welcome anybody who can assist you get the most out of your appointment.

Why do I sometimes have to wait to see my GP?

We appreciate that nobody likes waiting past their scheduled appointment time. Rest assured, the GPs at our clinic do everything possible to see you on time. However, the unpredictable nature of medicine means they occasionally run behind.

Patients often book a 15-minute appointment without realising their GP needs half an hour to treat their medical concerns adequately. Naturally, we afford this same courtesy to all patients.

If we anticipate a delay, one of our staff will try to contact you before your appointment time. This way, you’re given the option to come in a bit later.

Do the GPs accept walk-in appointments?

No, they don’t. As we’re an appointment-based clinic, we encourage you to book online or give us a call on 8579 6838.

Can your practice nurse accept walk-ins?

No, you need to book in advance with our practice nurses as they need to prepare for your appointment carefully. This involves everything from checking immunisation histories to gathering health assessment details and wound care materials.

Can I see a GP after hours?

The clinic is open after hours during the week. You can book to see a GP until 8.00 pm Monday through Thursday. We’re also open all day Saturday.

Outside of clinic opening hours, please contact the National Home Doctor Service on 13 74 25 for home visits.

CALL 000 IMMEDIATELY FOR ALL MEDICAL EMERGENCIES.

How do I cancel an appointment?

You can cancel an appointment by contacting us at least two hours before your appointment time. If you’ve booked online, simply reply to the appointment confirmation text message you received upon booking.

By cancelling with two hours’ notice, we can offer your appointment to another patient.

If you cancel with less than two hours notice or don’t show up at all, you may be charged a no-show fee. This fee is equal to the full cost of the booked appointment (no Medicare rebates).

We may also ask you to pay a booking fee to secure a future appointment. This fee is equal to the out-of-pocket costs for the particular appointment time. This fee is non-refundable & non-transferable.

Accessibility

Are all areas of the clinic accessible to people with disabilities?

Yes, everyone who visits can easily access all areas. This includes people using wheelchairs and mobility aids.

We proudly comply with important Disability Discrimination Act requirements by providing:

  • wheelchair-accessible toilets
  • disables bathroom aids and rails
  • a wheelchair-accessible lift
  • extra wide doorways throughout
  • tactile indicators near stairs

How is the clinic catering to people with autism or sensory challenges?

We designed the clinic to be a peaceful and soothing place. However, we understand that the range of sensory sensitivities in the community is broad and complex.

For this reason, if you call ahead of your appointment, we’ll gladly prepare for your visit. This might include turning off music, dimming the lights, and adjusting the air conditioning.

Please speak with your GP or our friendly receptionists if you have any other special needs.

Scripts, Test Results, Referrals & Medical Records

Can I get a repeat prescription without needing an appointment?

This depends on several factors, including what the prescription is for and when you last saw your GP.

Please speak with our reception team to request a repeat prescription and they’ll pass your request on to your doctor. They’ll also let you know approximately when your GP will respond (most doctors are full with back-to-back appointments).

Your GP will spend time reviewing your medical records and history. If all is OK for a repeat script, they’ll ask our admin team to generate the documentation There’s a $27 charge for this service.

Can I get my test results without making an appointment?

If your test results are normal and there’s no follow-up required, you typically don’t need to come back for an appointment. Your GP may send you an SMS telling you all is OK.

If you’re having tests to investigate a symptom or problem, you’ll often need another appointment to discuss the results. Even if the results are normal, your GP may need to assess if further examination or investigations are required.

If a test indicates abnormal results, your GP may want to discuss them during an appointment. This will ensure a consistently high level of care is maintained.

Have a look at our test results fact sheet for more info.

Can I get a referral to a specialist without making an appointment?

As with repeat prescriptions, getting a referral depends on certain factors. These include what the referral is for and whether you’ve recently seen your GP about your medical concerns.

To request a specialist referral, please speak with our reception team. They’ll then pass your request and let you know when your GP will respond. If your GP is happy to provide you with a referral, you’ll be charged $27 to generate the documentation.

What about a referral for radiology or pathology?

No, generally not. Your GP needs to assess your medical concerns to decide on the best course of healthcare. This assessment includes whether you need imaging or pathology tests for a better diagnosis.

Can you give me referrals, test results, or prescriptions for my partner or children?

Due to rules governing confidentiality, we can’t give you referrals, test results, or prescriptions for your partner.

If your child is under 18 years old, we may be able to give you their referrals, results, or scripts. Medicare rules state that your child needs to be present at consultations regarding their medical needs.

How do I get my medical records sent from my previous GP clinic?

We can request your medical records be sent to us from your previous clinic. Simply complete the Request for Medical History Transfer form online, and we’ll submit it for you.

Please be aware that your previous clinic may charge a fee for this service.

What about getting my medical records sent to another GP clinic?

We’ll happily send your medical records to your new clinic if required. All we need is a direct request from the clinic. Fees may apply.

Services

Do you offer more medical services than just those on this website?

Yes, we provide our patients with a complete range of primary healthcare and advice. The services outlined on our website are the most common ones enjoyed by our patients and the broader community.

What immunisations do you offer?

The clinic provides all of the standard immunisations available in Australia. We follow the National Immunisation Program Schedule to ensure you get the right immunisations for each stage of your life.

We stock a wide variety of private immunisations common for travel and children. These include influenza, hepatitis A and B, whooping cough, and measles, to name just a few. If you need a specific vaccine that we don’t have at the clinic (e.g., a rabies vaccine for overseas travel), we can place a special order for you.

We’re also an accredited yellow fever vaccination centre.

Can I get a flu shot at the clinic?

Yes, you can. We publish flu vaccine availability on our website around late April each year when we receive vaccine stock from the Department of Health.

The flu shot is free for the following people, for whom we only charge $15 for our practice nurse to administer the vaccine:

  • Anyone aged six months to younger than five years.
  • Anyone aged 65 years and older.
  • Pregnant women.
  • Aboriginal and Torres Strait Islanders aged six months and older.
  • Anyone aged six months and older with medical conditions that increase the risk of influenza disease complications (e.g. lung disease, heart disease, diabetes, immunosuppression, kidney disease, and pregnancy).

We charge all other patients $30, which includes the vaccine and nurse costs.

Can you tell me what immunisations I need to travel overseas?

Your required travel vaccines depend on many factors. These include when and where you’re travelling, your immunisation history and any underlying health conditions.

To get the right immunisations for international travel, please make an appointment with your GP.

How do I get a mental health care plan?

Mental health care plans are available to patients who’ve had a mental health condition diagnosed by a doctor.

Among the many features of the plan, you can get Medicare-subsidised appointments with certain mental health practitioners, such as psychologists. This can be up to ten individual sessions and ten group sessions per year.

To get a mental health care plan, you’ll need to be assessed by a GP who’ll decide whether you’d benefit from such a plan.

If the mental health care plan is for your child, you must bring them along to the appointment. Medicare rules state that the patient’s parent or legal guardian must be present.

Do you offer shared care arrangements for pregnancy care?

Yes, most GPs are qualified to provide shared care arrangements to women with low-risk pregnancies. This service is extremely popular with our patients.

Contacting the Clinic

Why can’t I call my GP to speak with them?

We rely on the structure of daily pre-booked appointments to efficiently treat as many patients as possible. Having people call throughout the day to speak with their GP would limit the number of patients who can benefit from our care.

If you have a question or need to chat with your GP, we offer telehealth appointments. A telehealth appointment can be booked online or by calling us on 8579 6838

Why can’t I email the clinic?

Email isn’t a secure mode of communication. For this reason, medical regulatory bodies strongly discourage the use of email by healthcare providers.

We won’t risk your private medical information falling into the hands of cyber criminals.

How can I provide feedback about my experience with your clinic?

You can provide feedback by calling us on 8579 6838.

We welcome any and all comments about the clinic, including suggestions and complaints.

Have Another Question?

Feel free to contact us through the feedback form on our Contact page.