FAQs

Doctors

Looking for Answers?

Below we answer some of the most common questions asked by patients. We’re confident these FAQs will give you quick access to the information you’re looking for.

Can’t find your question on this page? Please head to our contact page and submit your query in our patient feedback section.

Frequently Asked Questions

Doctors

Who’s the best GP at Doctors of South Melbourne?

It depends on who you ask! We continuously receive glowing patient feedback for every one of our GPs.

Each doctor is a specialist GP who goes the extra mile for their patients. They’re all knowledgeable healthcare professionals with years of general practice experience.

What’s more, all GPs have extra training and special interests in particular fields valued by the community. For example, Dr Sophie Carter is qualified to prescribe highly specialised HIV medication, while Dr Greg Clugston is our resident sports medicine expert.

Are all of your GPs trained in Australia?

Yes, you can rest assured that any doctor you visit at the clinic has trained or worked in Australian hospitals. Additionally, all GPs stay up-to-date with advancements in medical science.

They also participate in the RACGP’s Quality Improvement and Continuing Professional Development Program. The program helps GPs maintain their skill sets to provide you with the best possible care.

What are my options if I can’t see my usual GP at my preferred time?

If you can’t wait until your usual doctor’s next available appointment, another GP will take care of you.

Our doctors take extensive notes during each appointment which, along with any tests results, are accessible by our GP team. Being the case, occasionally seeing a different doctor won’t affect your continuity of care.

If you wish, we can let your usual GP know that you visited.

Fees and Payments

Why do you charge for appointments when other GP clinics don’t?

There’s a lot that separates us from other GP practices, including our breadth of experience and dedication to your healthcare. Where some clinics have you in out in less than six minutes, we don’t rush. We’ll spend whatever time is necessary to best address your medical needs.

During each appointment, we’ll ensure all factors relating to your health concerns are covered. Don’t be surprised if at the end of your appointment your GP asks if there’s anything else they can help you with.

Once you’ve experienced a proper GP clinic, you’ll never return to ‘fast medicine’.

How much does an appointment cost if I don’t have a Medicare card?

The cost depends on many factors, including the reason for your appointment, how long you spend with your GP and whether you have insurance.

Please speak with our friendly reception team or visit the appointments page for more information.

Can I pay for my appointment with cash?

No. We only accept Visa, MasterCard and debit cards.

How much does it cost to see 4Cyte Pathology?

If you have a Medicare card, the cost of most pathology tests is covered. You may be charged for other services such as ECGs and certain specialised tests.

Scripts, Referrals, Medical Records & Results

Can I get a repeat prescription without making an appointment?

This depends on several factors, including what the prescription is for and when you last saw your GP.

Please speak with our reception team to request a repeat prescription and they’ll pass your request onto your GP. They’ll also let you know approximately when your GP will respond.

If your GP is OK with issuing a repeat prescription, we’ll charge you $22 to generate the documentation.

Can I get my test results without making an appointment?

If your test results are normal and there’s no follow-up required, you typically don’t need to come back for an appointment. Your GP may send you an SMS telling you all is OK.

If you’re having tests to investigate a symptom or problem, you’ll often need another appointment to discuss the results. Even if the results are normal, your GP may need to assess if further examination or investigations are required.

If a test indicates abnormal results, your GP may want to discuss these during an appointment. This way, they can ensure a consistently high level of care is maintained.

Can I get a referral to a specialist without making an appointment?

As with repeat prescriptions, getting a referral depends on certain factors. These include what the referral is for and whether you’ve recently seen your GP about your medical concerns.

To request a specialist referral, please speak with our reception team. They’ll then pass your request and let you know when your GP will respond. If your GP is happy to provide you with a referral, you’ll be charged $22 to generate the documentation.

What about a referral for radiology or pathology?

No, generally not. Your GP needs to assess your medical concerns to decide on the best course of healthcare. This assessment includes whether you need imaging or pathology tests for a better diagnosis.

Can you give me referrals, test results or prescriptions for my partner or children?

Due to rules governing confidentiality, we can’t give you referrals, test results or prescriptions for your partner.

If your child is under 18 years old, we may be able to give you their referrals, results or scripts. Medicare rules state that your child needs to be present at consultations regarding their medical needs.

How do I get my medical records from my previous GP clinic?

We can request your medical records from your previous clinic for you. Alternatively, you can complete the Request for Medical History Transfer form and pass it onto your previous clinic yourself. Please be aware that your old clinic may charge a fee for this service.

What about getting my medical records sent to another GP clinic?

We’ll happily send your medical records to your new clinic if required. All we need is a direct request from the clinic. Fees may apply.

Services

Do you offer more medical services than just those on this website?

Yes, we provide our patients with a complete range of primary healthcare and advice. The services outlined on our website are the most common ones enjoyed by our patients and the broader community.

What immunisations do you offer?

The clinic provides all of the standard immunisations available in Australia. We follow the National Immunisation Program Schedule to ensure you get the right immunisations for each stage of your life.

We stock a wide variety of private immunisations common for travel and children. These include influenza, hepatitis A & B, whooping cough and measles – to name just a few. If you need a specific vaccine that we don’t have at the clinic (e.g. rabies vaccine for overseas travel) we can place a special order for you.

We’re also an accredited yellow fever vaccination centre.

Can you tell me what immunisations I need to travel overseas?

Your required travel vaccines depend on many factors. These include when and where you’re travelling, your immunisation history and any underlying health conditions.

To get the right immunisations for international travel, please make an appointment with your GP.

How do I get a mental health care plan?

Mental health care plans are available to patients who’ve had a mental health condition diagnosed by a doctor. Among the many features of the plan, you can get Medicare-subsidised appointments with certain mental health practitioners, such as psychologists. This can be up to ten individual sessions and ten group sessions per year.

To get a mental health care plan, you’ll need to be assessed by a GP who’ll decide whether you’d benefit from such a plan. If the mental health care plan is for your child, you must bring them along to the appointment. Medicare rules state that the patient’s parent or legal guardian must be present.

Do you offer shared care arrangements for pregnancy care?

Yes, most of our GPs are qualified to provide shared care arrangements to women with low-risk pregnancies. This service is extremely popular with our patients.

Contacting the Clinic

Why can’t I call my GP to speak with them?

We rely on the structure of daily pre-booked appointments to efficiently treat as many patients as possible. Having people call throughout the day to speak with their GP would limit the number of patients who can benefit from our care.

If you have a question or need to chat with your GP, we offer telehealth appointments. A telehealth appointment can be booked online or by calling us on 8579 6838.

Why can’t I email the clinic?

Email isn’t a secure mode of communication. For this reason, the use of email by healthcare providers is strongly discouraged by medical regulatory bodies. We won’t risk your private medical information falling into the hands of cyber criminals.

How can I provide feedback about my experience with your clinic?

You can provide feedback using the form on our contact page. You can also get in touch with us on 8579 6838.

Appointments

How do I know if I need a 30-minute appointment or a 15-minute appointment?

30-minute appointments are ideal if you have multiple health issues or require more involved care. These include mental health discussions, annual check-ups and cervical screening tests.

15-minute appointments are best for treating more straightforward medical needs. Examples include repeat prescriptions, coughs and colds, and standard immunisations.

If you’re a new patient, we ask that you start with a 30-minute appointment. Doing so allows your GP to talk through your medical history and background. Your out-of-pocket cost will be the same as for a 15-minute appointment.

Visit the appointments page for more info.

Do you offer telehealth appointments?

Yes, we offer appointments over the phone and video. You can book online or call us on 8579 6838.

Telehealth consults work similarly to in-person consults – except you don’t have to come to the clinic.

All telehealth appointments begin over the phone. If you don’t immediately pick up, your GP will leave a message to call the clinic back. You’ll need to return their call within five (5) minutes or reschedule for another time.

You and your GP can easily covert to video during the appointment if needed. To do this, your GP will send you an SMS containing a link to access a secure platform called GP Consults – all you need is a charged mobile phone and an internet connection.

We can email prescriptions and pathology forms to you or fax them to your local pharmacy or pathology collector.

You can pay by credit card over the phone following your appointment. The out of pocket costs are the same as with in-person appointments.

The five essentials for a smooth telehealth consult:

  1. Make sure you’ve charged your phone and have ample data.
  2. Head inside and sit alone in a quiet room (if possible).
  3. Have any documents on-hand to which you want to refer.
  4. Please be patient if your GP doesn’t call you bang-on your preferred appointment time.
  5. Relax and enjoy receiving first-class medical advice in the comfort of home.

Is it OK to bring along family or friends to my appointment?

We ask that you only bring along people who are absolutely necessary. The fewer distractions in your appointment, the better the standard of care we can provide. Doing so also helps your GP run on time – allowing you to get on your way quicker.

In saying this, we understand the challenges faced by many who care for children, the elderly or others who need support. We’ll happily welcome anybody who can assist you get the most out of your appointment.

During COVID-19 outbreaks in our community, we need to keep the number of people in enclosed areas to the bare minimum.

Why do I sometimes have to wait to see my GP?

We appreciate that nobody likes waiting past their scheduled appointment time. Rest assured, our GPs do everything possible to see you on time. However, the unpredictable nature of medicine means they occasionally run behind.

Patients often book a 15-minute appointment without realising their GP needs half an hour to treat their medical concerns adequately. Naturally, we afford this same courtesy to all patients.

If we anticipate a delay, one of our staff will try to contact you before your appointment time. This way, you’re given the option to come in a bit later.

Do your GPs accept walk-in appointments?

No, they don’t. As we’re an appointment-based clinic, we encourage you to book online or give us a call on 8579 6838.

Can your practice nurse accept walk-ins?

No, you need to book in advance with our practice nurse as she needs to prepare for your appointment carefully. This involves everything from checking immunisation histories to gathering health assessment details and wound care materials.

Can I see a GP after hours?

The clinic is open after hours during the week. You can book to see a GP until 8.00 pm Monday through Thursday. We’re also open all day Saturday.

Outside of clinic opening hours, please contact the National Home Doctor Service on 13 74 25 for home visits.

CALL 000 IMMEDIATELY FOR ALL MEDICAL EMERGENCIES.

How do I cancel an appointment?

You can cancel an appointment by contacting us at least two hours before your appointment time. Cancellations made two hours or less, as well as no shows, may incur fees.

If you’ve booked online, cancelling is easy. Simply reply to the appointment confirmation text message you’ll receive upon booking.

COVID-19

How is the clinic keeping patients, staff, and doctors safe during the pandemic?

Besides sanitising surfaces, common areas, and equipment multiple times each day, we follow a strict COVID-safe policy.

Before permitting entry, we’ll screen you over the phone for flu-like symptoms and potential recent exposures.* Symptoms may include:

  • a sore throat
  • shortness of breath
  • cough
  • fevers
  • muscle or body aches.

Upon entering the clinic, you’ll need to check in via the QR code and use the hand sanitiser provided. Please be patient if we ask you to wait outside due to our waiting room being full.

As a condition of entry, we insist that anyone 12 years or older wear a mask when visiting the clinic. Telehealth appointments are an excellent option for people unable to wear a mask.

Your cooperation helps keep us all safe.

* Anyone answering screening questions dishonestly to gain entry will be immediately asked to leave and charged $150 for deep cleaning.

Can I get a COVID vaccination at Doctors of South Melbourne?

No, we don’t currently offer any patients COVID vaccinations.

Where can I get a COVID vaccination?

The Victorian Government website regularly updates its list of vaccine centres in Melbourne and regional Victoria.

You can book your COVID-19 vaccination appointment online or by calling the Department of Health Victorian Vaccine Coordination Centre on 1800 675 398. Most vaccine centres and clinics are VERY busy, but please keep on trying to secure an appointment.

Walk-in appointments are available at some centres – please check the Victorian Government website for up-to-date info, including anticipated wait times.

We don’t have any special access to get you a vaccination appointment.

Is the COVID vaccine mandatory?

No, the decision to get the COVID vaccine is up to each adult and parent.

However, the health, social, economic, and community benefits significantly outweigh any minor risks.

Additionally, there may be future requirements for certain travel destinations and workplaces to prove you’re vaccinated against COVID.

I’m only eligible for the AstraZeneca vaccine. Can you give me an exemption to receive Pfizer?

We can only provide exemption notices for rare health conditions that increase the risks associated with the rare AstraZeneca blood clotting side effects. You can only apply for an exemption if you have a history of:

  • central venous thrombosis;
  • heparin induced thrombocytopenia;
  • thrombosis with thrombocytopaenia syndrome, or
  • idiopathic splanchnic vein thrombosis.

People who’ve had a past anaphylaxis reaction to an AstraZeneca COVID vaccine will also be exempt.

If you or anyone in your family have a history of deep vein thrombosis (DVT) or other common blood clotting conditions, you WILL NOT be exempt.

You can determine what vaccine you’re able to receive by visiting the COVID vaccine eligibility checker.

Do you have more information about vaccines and their availability than what’s publicly accessible?

No, we don’t. Like you, we get all our updates from daily news reports. Our receptionists and doctors receive no better information than the community does.

Can I get the flu vaccine and COVID vaccine at the same time?

No, you must wait at least seven days between receiving the COVD vaccine and any other vaccine, including the flu shot.

Researchers are yet to gather reliable data on all possible interactions COVID vaccines can have with other vaccines at this early stage.

How do I get proof of my COVID-19 vaccination?

You can get proof of your COVID vaccination either online through Medicare or by calling the Australian Immunisation Register.

For more information, please visit the Federal Government’s Services Australia website.

Can I see you for my cold/flu/fever/sneezing/coughing?

If you have any flu-like symptoms, we encourage you to get tested for COVID.

If you need a doctor to examine you, the Federal Government have set up specialised respiratory clinics. At these clinics, you can get tested, examined, and treated for free. The closest to us is Port Melbourne Respiratory Clinic.

We encourage anyone exhibiting respiratory symptoms to book a telehealth consultation instead of coming to the clinic for an appointment. For more info on telehealth, see the separate FAQ under ‘Appointments’ on this page.

If you need to be seen by a GP while you have respiratory symptoms, you MUST have returned a negative COVID test within the past seven days. To be extra careful, we’ll ask you to wait outside or in your car before a doctor sees you.

Will you help treat me if I get COVID?

If you contract COVID, the Department of Health will ensure you have access to a suitably qualified healthcare provider. Unless you require hospital care, this provider will check in regularly via telehealth.

Treating and managing COVID is best done by dedicated experts in the field. Your GP will happily liaise with these experts about your usual health conditions.

Can I bring my partner, a family member, or friend along to my appointment?

We’d prefer you didn’t.

Due to density limits and social distancing, we encourage the minimum number of people to attend each consult. This may include a parent or translator. Your partner, family member, or friend is welcome to sit in on a telehealth consult.

My child has a cold. Do they really need a COVID test?

Yes, they do. Children can sometimes have only mild symptoms of COVID so we encourage testing them whenever they’re unwell.

Kids should stay home until they’re better. Passing a cold around school or childcare is frustrating for everyone, especially during times like these.

Do you test for COVID at your clinic?

No. However, there are plenty of sites set up for COVID testing.

Our priority is to provide a safe place for the community to access day-to-day healthcare, especially to our immunocompromised, pregnant, and elderly patients. This means we aren’t allowing symptomatic people within the clinic (unless they’ve returned a negative COVID test in the past week).

I’ve been vaccinated yet have a cold. Do I need to get tested?

Yes, you do. While vaccinations might significantly reduce the chance of you catching COVID, this protection isn’t 100%. Being the case, you can still catch the virus and gpass it onto others.

For these reasons, it remains essential that you follow guidelines, wear a mask, socially distance, and wash your hands.

Doctors

Who’s the best GP at Doctors of South Melbourne?

It depends on who you ask! We continuously receive glowing patient feedback for every one of our GPs.

Each doctor is a specialist GP who goes the extra mile for their patients. They’re all knowledgeable healthcare professionals with years of general practice experience.

What’s more, all GPs have extra training and special interests in particular fields valued by the community. For example, Dr Sophie Carter is qualified to prescribe highly specialised HIV medication, while Dr Greg Clugston is our resident sports medicine expert.

Are all of your GPs trained in Australia?

Yes, you can rest assured that any doctor you visit at the clinic has trained or worked in Australian hospitals. Additionally, all GPs stay up-to-date with advancements in medical science.

They also participate in the RACGP’s Quality Improvement and Continuing Professional Development Program. The program helps GPs maintain their skill sets to provide you with the best possible care.

What are my options if I can’t see my usual GP at my preferred time?

If you can’t wait until your usual doctor’s next available appointment, another GP will take care of you.

Our doctors take extensive notes during each appointment which, along with any tests results, are accessible by our GP team. Being the case, occasionally seeing a different doctor won’t affect your continuity of care.

If you wish, we can let your usual GP know that you visited.

Appointments

How do I know if I need a 30-minute appointment or a 15-minute appointment?

30-minute appointments are ideal if you have multiple health issues or require more involved care. These include mental health discussions, annual check-ups and cervical screening tests.

15-minute appointments are best for treating more straightforward medical needs. Examples include repeat prescriptions, coughs and colds, and standard immunisations.

If you’re a new patient, we ask that you start with a 30-minute appointment. Doing so allows your GP to talk through your medical history and background. Your out-of-pocket cost will be the same as for a 15-minute appointment.

Visit the appointments page for more info.

Do you offer telehealth appointments?

Yes, we offer appointments over the phone and video. You can book online or call us on 8579 6838.

Telehealth consults work similarly to in-person consults – except you don’t have to come to the clinic.

All telehealth appointments begin over the phone. If you don’t immediately pick up, your GP will leave a message to call the clinic back. You’ll need to return their call within five (5) minutes or reschedule for another time.

You and your GP can easily covert to video during the appointment if needed. To do this, your GP will send you an SMS containing a link to access a secure platform called GP Consults – all you need is a charged mobile phone and an internet connection.

We can email prescriptions and pathology forms to you or fax them to your local pharmacy or pathology collector.

You can pay by credit card over the phone following your appointment. The out of pocket costs are the same as with in-person appointments.

The five essentials for a smooth telehealth consult:

  1. Make sure you’ve charged your phone and have ample data.
  2. Head inside and sit alone in a quiet room (if possible).
  3. Have any documents on-hand to which you want to refer.
  4. Please be patient if your GP doesn’t call you bang-on your preferred appointment time.
  5. Relax and enjoy receiving first-class medical advice in the comfort of home.

Is it OK to bring along family or friends to my appointment?

We ask that you only bring along people who are absolutely necessary. The fewer distractions in your appointment, the better the standard of care we can provide. Doing so also helps your GP run on time – allowing you to get on your way quicker.

In saying this, we understand the challenges faced by many who care for children, the elderly or others who need support. We’ll happily welcome anybody who can assist you get the most out of your appointment.

During COVID-19 outbreaks in our community, we need to keep the number of people in enclosed areas to the bare minimum.

Why do I sometimes have to wait to see my GP?

We appreciate that nobody likes waiting past their scheduled appointment time. Rest assured, our GPs do everything possible to see you on time. However, the unpredictable nature of medicine means they occasionally run behind.

Patients often book a 15-minute appointment without realising their GP needs half an hour to treat their medical concerns adequately. Naturally, we afford this same courtesy to all patients.

If we anticipate a delay, one of our staff will try to contact you before your appointment time. This way, you’re given the option to come in a bit later.

Do your GPs accept walk-in appointments?

No, they don’t. As we’re an appointment-based clinic, we encourage you to book online or give us a call on 8579 6838.

Can your practice nurse accept walk-ins?

No, you need to book in advance with our practice nurse as she needs to prepare for your appointment carefully. This involves everything from checking immunisation histories to gathering health assessment details and wound care materials.

Can I see a GP after hours?

The clinic is open after hours during the week. You can book to see a GP until 8.00 pm Monday through Thursday. We’re also open all day Saturday.

Outside of clinic opening hours, please contact the National Home Doctor Service on 13 74 25 for home visits.

CALL 000 IMMEDIATELY FOR ALL MEDICAL EMERGENCIES.

How do I cancel an appointment?

You can cancel an appointment by contacting us at least two hours before your appointment time. Cancellations made two hours or less, as well as no shows, may incur fees.

If you’ve booked online, cancelling is easy. Simply reply to the appointment confirmation text message you’ll receive upon booking.

Fees and Payments

Why do you charge for appointments when other GP clinics don’t?

There’s a lot that separates us from other GP practices, including our breadth of experience and dedication to your healthcare. Where some clinics have you in out in less than six minutes, we don’t rush. We’ll spend whatever time is necessary to best address your medical needs.

During each appointment, we’ll ensure all factors relating to your health concerns are covered. Don’t be surprised if at the end of your appointment your GP asks if there’s anything else they can help you with.

Once you’ve experienced a proper GP clinic, you’ll never return to ‘fast medicine’.

How much does an appointment cost if I don’t have a Medicare card?

The cost depends on many factors, including the reason for your appointment, how long you spend with your GP and whether you have insurance.

Please speak with our friendly reception team or visit the appointments page for more information.

Can I pay for my appointment with cash?

No. We only accept Visa, MasterCard and debit cards.

How much does it cost to see 4Cyte Pathology?

If you have a Medicare card, the cost of most pathology tests is covered. You may be charged for other services such as ECGs and certain specialised tests.

COVID-19

How is the clinic keeping patients, staff, and doctors safe during the pandemic?

Besides sanitising surfaces, common areas, and equipment multiple times each day, we follow a strict COVID-safe policy.

Before permitting entry, we’ll screen you over the phone for flu-like symptoms and potential recent exposures.* Symptoms may include:

  • a sore throat
  • shortness of breath
  • cough
  • fevers
  • muscle or body aches.

Upon entering the clinic, you’ll need to check in via the QR code and use the hand sanitiser provided. Please be patient if we ask you to wait outside due to our waiting room being full.

As a condition of entry, we insist that anyone 12 years or older wear a mask when visiting the clinic. Telehealth appointments are an excellent option for people unable to wear a mask.

Your cooperation helps keep us all safe.

* Anyone answering screening questions dishonestly to gain entry will be immediately asked to leave and charged $150 for deep cleaning.

Can I get a COVID vaccination at Doctors of South Melbourne?

No, we don’t currently offer any patients COVID vaccinations.

Where can I get a COVID vaccination?

The Victorian Government website regularly updates its list of vaccine centres in Melbourne and regional Victoria.

You can book your COVID-19 vaccination appointment online or by calling the Department of Health Victorian Vaccine Coordination Centre on 1800 675 398. Most vaccine centres and clinics are VERY busy, but please keep on trying to secure an appointment.

Walk-in appointments are available at some centres – please check the Victorian Government website for up-to-date info, including anticipated wait times.

We don’t have any special access to get you a vaccination appointment.

Is the COVID vaccine mandatory?

No, the decision to get the COVID vaccine is up to each adult and parent.

However, the health, social, economic, and community benefits significantly outweigh any minor risks.

Additionally, there may be future requirements for certain travel destinations and workplaces to prove you’re vaccinated against COVID.

I’m only eligible for the AstraZeneca vaccine. Can you give me an exemption to receive Pfizer?

We can only provide exemption notices for rare health conditions that increase the risks associated with the rare AstraZeneca blood clotting side effects. You can only apply for an exemption if you have a history of:

  • central venous thrombosis;
  • heparin induced thrombocytopenia;
  • thrombosis with thrombocytopaenia syndrome, or
  • idiopathic splanchnic vein thrombosis.

People who’ve had a past anaphylaxis reaction to an AstraZeneca COVID vaccine will also be exempt.

If you or anyone in your family have a history of deep vein thrombosis (DVT) or other common blood clotting conditions, you WILL NOT be exempt.

You can determine what vaccine you’re able to receive by visiting the COVID vaccine eligibility checker.

Do you have more information about vaccines and their availability than what’s publicly accessible?

No, we don’t. Like you, we get all our updates from daily news reports. Our receptionists and doctors receive no better information than the community does.

Can I get the flu vaccine and COVID vaccine at the same time?

No, you must wait at least seven days between receiving the COVD vaccine and any other vaccine, including the flu shot.

Researchers are yet to gather reliable data on all possible interactions COVID vaccines can have with other vaccines at this early stage.

How do I get proof of my COVID-19 vaccination?

You can get proof of your COVID vaccination either online through Medicare or by calling the Australian Immunisation Register.

For more information, please visit the Federal Government’s Services Australia website.

Can I see you for my cold/flu/fever/sneezing/coughing?

If you have any flu-like symptoms, we encourage you to get tested for COVID.

If you need a doctor to examine you, the Federal Government have set up specialised respiratory clinics. At these clinics, you can get tested, examined, and treated for free. The closest to us is Port Melbourne Respiratory Clinic.

We encourage anyone exhibiting respiratory symptoms to book a telehealth consultation instead of coming to the clinic for an appointment. For more info on telehealth, see the separate FAQ under ‘Appointments’ on this page.

If you need to be seen by a GP while you have respiratory symptoms, you MUST have returned a negative COVID test within the past seven days. To be extra careful, we’ll ask you to wait outside or in your car before a doctor sees you.

Will you help treat me if I get COVID?

If you contract COVID, the Department of Health will ensure you have access to a suitably qualified healthcare provider. Unless you require hospital care, this provider will check in regularly via telehealth.

Treating and managing COVID is best done by dedicated experts in the field. Your GP will happily liaise with these experts about your usual health conditions.

Can I bring my partner, a family member, or friend along to my appointment?

We’d prefer you didn’t.

Due to density limits and social distancing, we encourage the minimum number of people to attend each consult. This may include a parent or translator. Your partner, family member, or friend is welcome to sit in on a telehealth consult.

My child has a cold. Do they really need a COVID test?

Yes, they do. Children can sometimes have only mild symptoms of COVID so we encourage testing them whenever they’re unwell.

Kids should stay home until they’re better. Passing a cold around school or childcare is frustrating for everyone, especially during times like these.

Do you test for COVID at your clinic?

No. However, there are plenty of sites set up for COVID testing.

Our priority is to provide a safe place for the community to access day-to-day healthcare, especially to our immunocompromised, pregnant, and elderly patients. This means we aren’t allowing symptomatic people within the clinic (unless they’ve returned a negative COVID test in the past week).

I’ve been vaccinated yet have a cold. Do I need to get tested?

Yes, you do. While vaccinations might significantly reduce the chance of you catching COVID, this protection isn’t 100%. Being the case, you can still catch the virus and gpass it onto others.

For these reasons, it remains essential that you follow guidelines, wear a mask, socially distance, and wash your hands.

Scripts, Referrals, Medical Records & Results

Can I get a repeat prescription without making an appointment?

This depends on several factors, including what the prescription is for and when you last saw your GP.

Please speak with our reception team to request a repeat prescription and they’ll pass your request onto your GP. They’ll also let you know approximately when your GP will respond.

If your GP is OK with issuing a repeat prescription, we’ll charge you $22 to generate the documentation.

Can I get my test results without making an appointment?

If your test results are normal and there’s no follow-up required, you typically don’t need to come back for an appointment. Your GP may send you an SMS telling you all is OK.

If you’re having tests to investigate a symptom or problem, you’ll often need another appointment to discuss the results. Even if the results are normal, your GP may need to assess if further examination or investigations are required.

If a test indicates abnormal results, your GP may want to discuss these during an appointment. This way, they can ensure a consistently high level of care is maintained.

Can I get a referral to a specialist without making an appointment?

As with repeat prescriptions, getting a referral depends on certain factors. These include what the referral is for and whether you’ve recently seen your GP about your medical concerns.

To request a specialist referral, please speak with our reception team. They’ll then pass your request and let you know when your GP will respond. If your GP is happy to provide you with a referral, you’ll be charged $22 to generate the documentation.

What about a referral for radiology or pathology?

No, generally not. Your GP needs to assess your medical concerns to decide on the best course of healthcare. This assessment includes whether you need imaging or pathology tests for a better diagnosis.

Can you give me referrals, test results or prescriptions for my partner or children?

Due to rules governing confidentiality, we can’t give you referrals, test results or prescriptions for your partner.

If your child is under 18 years old, we may be able to give you their referrals, results or scripts. Medicare rules state that your child needs to be present at consultations regarding their medical needs.

How do I get my medical records from my previous GP clinic?

We can request your medical records from your previous clinic for you. Alternatively, you can complete the Request for Medical History Transfer form and pass it onto your previous clinic yourself. Please be aware that your old clinic may charge a fee for this service.

What about getting my medical records sent to another GP clinic?

We’ll happily send your medical records to your new clinic if required. All we need is a direct request from the clinic. Fees may apply.

Services

Do you offer more medical services than just those on this website?

Yes, we provide our patients with a complete range of primary healthcare and advice. The services outlined on our website are the most common ones enjoyed by our patients and the broader community.

What immunisations do you offer?

The clinic provides all of the standard immunisations available in Australia. We follow the National Immunisation Program Schedule to ensure you get the right immunisations for each stage of your life.

We stock a wide variety of private immunisations common for travel and children. These include influenza, hepatitis A & B, whooping cough and measles – to name just a few. If you need a specific vaccine that we don’t have at the clinic (e.g. rabies vaccine for overseas travel) we can place a special order for you.

We’re also an accredited yellow fever vaccination centre.

Can you tell me what immunisations I need to travel overseas?

Your required travel vaccines depend on many factors. These include when and where you’re travelling, your immunisation history and any underlying health conditions.

To get the right immunisations for international travel, please make an appointment with your GP.

How do I get a mental health care plan?

Mental health care plans are available to patients who’ve had a mental health condition diagnosed by a doctor. Among the many features of the plan, you can get Medicare-subsidised appointments with certain mental health practitioners, such as psychologists. This can be up to ten individual sessions and ten group sessions per year.

To get a mental health care plan, you’ll need to be assessed by a GP who’ll decide whether you’d benefit from such a plan. If the mental health care plan is for your child, you must bring them along to the appointment. Medicare rules state that the patient’s parent or legal guardian must be present.

Do you offer shared care arrangements for pregnancy care?

Yes, most of our GPs are qualified to provide shared care arrangements to women with low-risk pregnancies. This service is extremely popular with our patients.

Contacting the Clinic

Why can’t I call my GP to speak with them?

We rely on the structure of daily pre-booked appointments to efficiently treat as many patients as possible. Having people call throughout the day to speak with their GP would limit the number of patients who can benefit from our care.

If you have a question or need to chat with your GP, we offer telehealth appointments. A telehealth appointment can be booked online or by calling us on 8579 6838

Why can’t I email the clinic?

Email isn’t a secure mode of communication. For this reason, the use of email by healthcare providers is strongly discouraged by medical regulatory bodies. We won’t risk your private medical information falling into the hands of cyber criminals.

How can I provide feedback about my experience with your clinic?

You can provide feedback using the form on our contact page. You can also get in touch with us on 8579 6838.

Have Another Question?

Feel free to contact us through the feedback form on our Contact page.