We’ve designed the clinic to be a peaceful and soothing place. However, we understand the range of sensory sensitivities in the community is broad and complex.

For this reason, if you call ahead of your appointment, we’ll gladly prepare for your visit. This might include turning off music, dimming the lights, or adjusting the air conditioning.

Please speak with your GP or our friendly receptionists if you or someone under your care has specific functional or support needs.

Yes, you can.

The following GPs offer you personalised skin cancer checks and treatments:

• Dr Zack Bukhari
• Dr Jackie Fankhauser
• Dr Andrea Hickman
• Dr Jeanne North
• Dr James Redwood

Each has additional training and experience in skin cancer medicine. Most procedures can be performed right here at the clinic, which may save you the time and cost of seeing a dermatologist.

They can assess spots, moles, and lesions, detect skin cancers early, and monitor any changes over time.

You can book an appointment online or give us a call.

The clinic provides all of the standard immunisations available in Australia. We follow the National Immunisation Program Schedule to ensure you get the right immunisations for each stage of your life.

We stock a wide variety of private immunisations common for travel and children. These include influenza, hepatitis A and B, whooping cough, and measles, to name just a few. If you need a specific vaccine that we don’t have at the clinic (e.g., a rabies vaccine for overseas travel), we can place a special order for you.

We’re also an accredited yellow fever vaccination centre.

Your required travel vaccines depend on many factors. These include when and where you’re travelling, your immunisation history and any underlying health conditions.

To get the right immunisations for international travel, please make an appointment with your GP.

Mental health care plans are available to patients who’ve had a mental health condition diagnosed by a doctor.

Among the many features of the plan, you can get Medicare-subsidised appointments with certain mental health practitioners, such as psychologists. This can be up to ten individual sessions and ten group sessions per year.

To get a mental health care plan, you’ll need to be assessed by a GP who’ll decide whether you’d benefit from such a plan.

If the mental health care plan is for your child, you must bring them along to the appointment. Medicare rules state that the patient’s parent or legal guardian must be present.

Yes, most GPs are qualified to provide shared care arrangements to women with low-risk pregnancies. This service is extremely popular with patients.

Definitely not.

Schedule 8 (S8) medications, also known as drugs of dependence, carry a significant risk of misuse.

For this reason, each GP prescribes these medications strictly in line with the Department of Health’s regulations and clinical best practices.

All S8 prescriptions are managed with care and are recorded in SafeScript, Victoria’s real-time prescription monitoring system. By law, your doctor must consult SafeScript before prescribing any S8 medication.

Clinic Policy

None of the GPs at Doctors of South Melbourne will prescribe you S8 medications during your first appointment with the clinic – under any circumstances.

They’ll only consider these medications during your second appointment if no clinically appropriate alternatives are available. If your doctor determines that an S8 prescription is necessary, the following conditions must be met:

• You must provide valid photo identification and your Medicare card.
• If you don’t have a Medicare card, your GP is legally required to take a photograph of your face for identification and documentation purposes.

Please don’t take it personally if your GP is hesitant to prescribe S8 medications until they get to know you. It’s all part of our duty of care.

Thanks for your understanding.

The out-of-pocket fee* varies depending on the length of your consultation.

Shorter appointments will attract a lower fee, while longer appointments will be priced accordingly.

Separate fees apply for specialised ‘Extended Skills Consultations’ provided by doctors with advanced training and expertise in specific fields, including:

• Gender affirming care (initiating process)
• Skin cancer screening with photography
• Pregnancy with a Shared Care GP
• Lipoedema care
• Focussed Psychological Strategies
• High-complexity consultations

Visit the ‘Inidicative Fees’ section on our Patient Info page for a full list of fees, including for extended skills consultations and appointments with our practice nurses.

For fees relating to vaccinations, minor surgical procedures, infusions or appointments for patients without a Medicare card, please call our friendly reception team on (03) 8579 6838.

* The ‘out-of-pocket fee’ is your final cost after deducting your Medicare rebate.

If you’re from overseas or aren’t eligible for Medicare, the fees depend on many factors, including:

• the reason for your appointment
• how long you spend with your GP, and
• whether you have insurance.

Please speak with our friendly reception team or visit the Patient Info for more information.

We only ask that telehealth patients provide a credit card to secure an appointment.

Card details are securely managed through HotDoc, Australia’s largest and most trusted medical booking platform, with 8 million active patients.

Payment will only be processed after your appointment, and we won’t know, keep, or store your credit card details.

How it Works

• When you make an appointment, you’ll be prompted to enter your credit card details into HotDoc to secure your booking.
• You have 90 minutes to do so before your appointment is cancelled and offered to another patient.
• Your credit card will automatically be charged the appointment fee once your appointment has finished.
• We’ll then submit your Medicare rebate online. Medicare will refund to your nominated bank account.

No. We don’t accept cash or direct debit/bank transfers.

However, we accept all major credit and debit cards. We don’t accept cash or direct debit/bank transfers.

If you have a Medicare card, the costs of most pathology tests are covered. You may be charged for other services such as ECGs and certain specialised tests.

Yes, you can rest assured that any doctor you see at the clinic has been trained or has worked in Australian hospitals. Additionally, all GPs stay up to date with advances in medical science.

They also participate in the RACGP’s Quality Improvement and Continuing Professional Development Program. The program helps GPs maintain their skill sets to provide you with the best possible care.

If you can’t wait until your usual doctor’s next available appointment, another GP will take care of you.

All doctors take extensive notes during each appointment which, along with any tests results, are accessible by the GP team. Being the case, occasionally seeing a different doctor won’t affect your continuity of care.

If you wish, we can let your usual GP know that you visited.

Yes, you can.

The following GPs offer you personalised skin cancer checks and treatments:

• Dr Zack Bukhari
• Dr Jackie Fankhauser
• Dr Andrea Hickman
• Dr Jeanne North
• Dr James Redwood

Each has additional training and experience in skin cancer medicine.

Most procedures can be performed right here at the clinic, which may save you the time and cost of seeing a dermatologist.

They can assess spots, moles, and lesions, detect skin cancers early, and monitor any changes over time.

You can book an appointment online or give us a call.

The clinic provides all of the standard immunisations available in Australia. We follow the National Immunisation Program Schedule to ensure you get the right immunisations for each stage of your life.

We stock a wide variety of private immunisations common for travel and children. These include influenza, hepatitis A and B, whooping cough, and measles, to name just a few. If you need a specific vaccine that we don’t have at the clinic (e.g., a rabies vaccine for overseas travel), we can place a special order for you.

We’re also an accredited yellow fever vaccination centre.

Your required travel vaccines depend on many factors. These include when and where you’re travelling, your immunisation history and any underlying health conditions.

To get the right immunisations for international travel, please make an appointment with your GP.

Mental health care plans are available to patients who’ve had a mental health condition diagnosed by a doctor.

Among the many features of the plan, you can get Medicare-subsidised appointments with certain mental health practitioners, such as psychologists. This can be up to ten individual sessions and ten group sessions per year.

To get a mental health care plan, you’ll need to be assessed by a GP who’ll decide whether you’d benefit from such a plan.

If the mental health care plan is for your child, you must bring them along to the appointment. Medicare rules state that the patient’s parent or legal guardian must be present.

Yes, most GPs are qualified to provide shared care arrangements to women with low-risk pregnancies. This service is extremely popular with our patients.

Definitely not.

Schedule 8 (S8) medications, also known as drugs of dependence, carry a significant risk of misuse.

For this reason, each GP prescribes these medications strictly in line with the Department of Health’s regulations and clinical best practices.

All S8 prescriptions are managed with care and are recorded in SafeScript, Victoria’s real-time prescription monitoring system. By law, your doctor must consult SafeScript before prescribing any S8 medication.

Clinic Policy

None of the GPs at Doctors of South Melbourne will prescribe you S8 medications during your first appointment with the clinic – under any circumstances.

They’ll only consider these medications during your second appointment if no clinically appropriate alternatives are available. If your doctor determines that an S8 prescription is necessary, the following conditions must be met:

• You must provide valid photo identification and your Medicare card.
• If you don’t have a Medicare card, your GP is legally required to take a photograph of your face for identification and documentation purposes.

Please don’t take it personally if your GP is hesitant to prescribe S8 medications until they get to know you. It’s all part of our duty of care.

Thanks for your understanding.

If your test results are normal and there’s no follow-up required, you typically don’t need to come back for an appointment. Your GP may send you an SMS telling you all is OK.

If you’re having tests to investigate a symptom or problem, you’ll often need another appointment to discuss the results. Even if the results are normal, your GP may need to assess if further examination or investigations are required.

If a test indicates abnormal results, your GP may want to discuss them during an appointment. This will ensure a consistently high level of care is maintained.

Have a look at our test results fact sheet for more info.

As with repeat prescriptions, getting a repeat referral depends on certain factors. These include what the referral is for and whether you’ve recently seen your GP about your medical concerns.

Please speak to our lovely receptionists to request a repeat referral. They’ll forward your request to your doctor and let you know when you should receive a response.

If your GP is happy to provide you with a referral, you’ll be charged $34 to generate the documentation.

No, generally not. Your GP needs to assess your medical concerns to decide on the best course of healthcare. This assessment includes whether you need imaging or pathology tests for a better diagnosis.

Due to rules governing confidentiality, we can’t give you referrals, test results, or prescriptions for your partner.

If your child is under 18 years old, we may be able to give you their referrals, results, or scripts. Medicare rules state that your child needs to be present at consultations regarding their medical needs.

We can request your medical records be sent to us from your previous clinic. Simply complete the Request for Medical History Transfer form online, and we’ll submit it for you.

Please be aware that your previous clinic may charge a fee for this service.

We’ll happily send your medical records to your new clinic if required. All we need is a direct request from the clinic. Fees apply.

We’ve designed the clinic to be a peaceful and soothing place. However, we understand the range of sensory sensitivities in the community is broad and complex.

For this reason, if you call ahead of your appointment, we’ll gladly prepare for your visit. This might include turning off music, dimming the lights, or adjusting the air conditioning.

Please speak with your GP or our friendly receptionists if you or someone under your care has specific functional or support needs.

Email isn’t a secure mode of communication. For this reason, medical regulatory bodies strongly discourage the use of email by healthcare providers.

We won’t risk your private medical information falling into the hands of cyber criminals.

You can provide feedback by calling us on 8579 6838.

We welcome any and all comments about the clinic, including suggestions and complaints.